Ongoing Shipping Delays by FedEx Continue to Impact Terumo Product Shipments, Resolution Plans in Process

Update: As of March 2, 2021 – Terumo has experienced continued shipment delays via FedEx resulting from the extreme winter weather conditions across the United States. These winter storms disrupted the entire FedEx supply chain network, with the most severe impact at their primary air hub in Memphis, TN.

Due to government-declared states of emergency, all airports, highways and roads were shut down, classified as unsafe and inaccessible due to lack of winter weather infrastructure. Additionally, FedEx suspended all inbound and outbound shipments within the area. These conditions significantly limited shipment volumes through their hub from all customers, including Terumo.

Terumo’s Memphis area Distribution Center was able to rapidly recover, resuming full operations and clearing our order backlog by March 1. However, with FedEx as our primary transportation partner, our shipments through the Memphis hub have been constrained. FedEx’s recovery efforts across the country are improving day-by-day. They are now accepting additional shipment volume into their system, with commitments to clearing Terumo’s backlog by March 5. This page will be updated as new information is known. We appreciate your patience and understanding, and Customer Service is available to answer any outstanding questions

ORDER TRACKING

ORDER TRACKING
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Orders can be placed by:
Phone: 800.888.3786
Fax: 800.411.5870
E-mail: tmccustomer.admin@terumomedical.com

E-commerce is also available via Global Healthcare Exchange (GHX), Web portal and VAN/AS2.
Web portal does require registration at Terumo's TMC Order Processing System.

Please call 800.888.3786 for more details.