Frequently Asked Questions About Terumo Medical Corporation

Q. What is Terumo Interventional Systems?

A. Terumo Interventional Systems, a division of Terumo Medical Corporation, directly markets a full line of guidewires, catheters, introducer sheaths, guiding sheaths, and embolics for use in a multitude of interventional procedures. Interventional radiologists, interventional neuroradiologists, interventional cardiologists, and vascular surgeons are among the medical professionals that depend on Terumo Interventional Systems products. Visit www.terumois.com or contact our inside sales customer care group at 800.862.4143 to learn more about our interventional product line.

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Q. What is Terumo Medical Products?

A. Terumo Medical Products, a division of Terumo Medical Corporation, manufactures and distributes medical devices for routine patient care in outpatient and acute-care settings. Terumo’s high-quality hypodermics, infusion, blood collection, and blood-pressure management products (and related programs) can help distributor representatives and clinicians bring value to their customers. Terumo Medical Products is dedicated to the Alternate Care sales channel with a nationwide network of sales specialists. Contact us at 800.283.7866 or visit our website at www.TerumoTMP.com to discover our products or to connect with your local Terumo Territory Manager.

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Q. What is Terumo Transfusion Products?

A. Terumo Transfusion Products and Caridian BCT have become Terumo BCT. For more information click here.

General Terumo Medical Corporation Q&As

Q. How do I become a customer?

A. By completing a New Account Application and faxing the form back to 732.412.4121.

Q. How long does a credit application take to process?

A. The application completion process can take anywhere from 72 hours to 2 weeks, depending on how quickly financials can be obtained. (Financials = bank references and credit references.)

Q. With whom can I speak regarding my account status?

A. Please call 800.283.7866 and speak to the accounts receivable representative who handles:
A–D = extension 4280
E–L and Canadian customers = extension 4228
N–S = extension 4222
M and T–Z = extension 4282

Q. With whom do I need to speak when I want to make a return?

A. Any of our available Customer Service Representatives would be happy to assist you. You can reach them at 800.888.3786.

Q. What are the Customer Care hours of operation?

A. Our United States Customer Care operating hours are:
Monday - Friday, 8:00 AM to 6:00 PM EST.

Q. Where can I check the delivery status of my purchase order?

A: Order status can be obtained by clicking the Order Tracking button located at the top of this page on the right side.

Q. How does your company accept orders?

A. Orders can be placed by phone: 800.888.3786, fax: 800.411.5870, or e-mail: tmccustomer.admin@terumomedical.com. E-commerce is also available via Global Healthcare Exchange (GHX), Web portal and VAN/AS2. Web portal does require registration @ https://www.terumo-services.com/tmcorderentry. Please call 800.888.3786 for details.

Q. How can I get a copy of my invoice?

A. Send an e-mail request to invoice@terumomedical.com.